Planning for an adventour can be exciting, and having a checklist can help ensure you don’t forget anything important. Once you've booked your tour with us, you will receive an email confirmation with a checklist of items that you'll need on the tour. Each adventour is different but plan for the essentials (phone & charger, travel insurance), clothing (proper shoes(water shoes and hiking shoes depending on the terrain you've chosen), weather-appropriate clothing, hat & sunglasses, swimwear) and personal Items (medications, sunscreen & bug spray, water). Adjust the checklist based on your specific needs.

We often publish our prices 6 months in advance. Between that time and the time of your tour’s departure, we may be faced with cost increases (e.g. foreign currency fluctuations, fuel surcharges, increases in cost of services). In the event of a change in costs, we reserve the right to apply a surcharge. If you pay in full at the time of booking, you are exempt from any such surcharges and your price will be locked in.

We are occasionally required to cancel a tour at any time prior to departure for reasons beyond our control, including but not limited to natural events. If your tour is cancelled, you are welcome to transfer to an alternate date, or opt for a full refund.

You are welcome to change your tour (including any options) and/or departure date, subject to availability, at any time prior to 90 days before the departure date of your booked tour. The following conditions apply:
First change (tour and/or departure): No charge
Second and subsequent changes: $50 per guest per change
The tour pricing applicable at the date of change will apply for all changes
A change of tour and/or departure will take effect from the date we receive notice in writing.
If your booking is changed or transferred for any reason, the booking Terms and Conditions in effect on the date your new booking is made will apply. We are not responsible for any additional expenses you may incur as a result of any changes to your booking including, but not limited to, visas, vaccinations, medical expenses, clothing, equipment, testing, quarantine, credit card fees, travel insurance or flights. We strongly recommend comprehensive travel insurance which covers cancellation and change penalties.

The following conditions apply if a cancelation is made “By You”:
Cancellation 3 days before excursion date: 50% of your payment will be refunded
Cancellation 2 days before excursion date: 25% of your payment will be refunded.
Cancellation 1 day before excursion date: No refund applies.
Cancellation on the same day of excursion or no show: No refund applies.
Cancellation due to sickness or covid positive, upon presentation of a medical certificate: 25% of your payment will be refunded.
A cancellation by you will take effect from the date we receive notice in writing.

In circumstances where a cancelation is necessary due to any conditions or event beyond our control including, but not limited to, natural events, pandemics, border restrictions, terrorism, or political instability, or mechanical breakdown, we can transfer your booking to an alternative departure or tour, or we will offer a tour credit to use towards the balance of any new booking. If your booking is changed or transferred for any reason, the booking Terms and Conditions in effect on the date your new booking is made will apply. We are not responsible for any additional expenses you may incur as a result of your booking being cancelled or changed including, but not limited to, visas, vaccinations, medical expenses, clothing, equipment, testing, quarantine, travel insurance excess or flights.

Comprehensive travel insurance is a must to participate in our tours. Your insurance plan should include full medical cover, emergency evacuation and emergency repatriation. You should also ensure you are covered for tour cancellation and have protection for any other issues including, but not limited to, flight cancellations or delays, loss of luggage and personal effects, and theft. You are required to add your travel insurance information to your waiver by no later than 24 hours prior to departure. If this information is not provided, we reserve the right to cancel your booking and standard cancellation policies will apply.

Any special requirements must be disclosed to Mauritius Adventours at the time of booking. We will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to Mauritius Adventours at the time of booking but we cannot guarantee that dietary needs or restrictions can be accommodated.