Terms & Conditions

Booking Conditions

Application

Paradise Adventours Ltd and its wholly owned subsidiary and its trading entities: Paradise Adventours Ltd or Mauritius Adventours, as the case may be, jointly referred to as “the Company”.

All references in these Booking Conditions to, “we”, “our” and/or “us” should be taken as referring to the Company.

Payment

We accept most credit cards.

Lock in your price

We often publish our prices 6 months in advance. Between that time and the time of your tour’s departure, we may be faced with cost increases (e.g. foreign currency fluctuations, fuel surcharges, increases in cost of services). In the event of a change in costs, we reserve the right to apply a surcharge. If you pay in full at the time of booking, you are exempt from any such surcharges and your price will be locked in.

Cancelation & Refunds

The following conditions apply if a cancelation is made…

By you

Cancelation 3 days before excursion date: 50% of your payment will be refunded

Cancelation 2 days before excursion date: 25% of your payment will be refunded.

Cancelation 1 day before excursion date: No refund applies.

Cancellation on the same day of excursion or no show: No refund applies.

Cancellation due to sickness or covid positive, upon presentation of a medical certificate: 25% of your payment will be refunded.

A cancellation by you will take effect from the date we receive notice in writing. No refunds will be provided in the event of voluntary or involuntary early departure from a tour. No refunds will be given for missed or unused services including, but not limited to, activities and meals. We strongly recommend comprehensive travel insurance.

By US

We are occasionally required to cancel a tour at any time prior to departure for reasons beyond our control, including when the minimum number of guests required to operate a tour is not reached. If your tour is cancelled, you are welcome to transfer to an alternate date, or opt for a full refund.

BY FORCE MAJEURE

In circumstances where a cancelation is necessary due to any conditions or event beyond our control including, but not limited to, natural events, pandemics, border restrictions, terrorism, or political instability, or mechanical breakdown, we will endeavour to transfer your booking to an alternative departure or tour, or we will offer a tour credit to use towards the balance of any new booking.

If your booking is changed or transferred for any reason, the booking Terms and Conditions in effect on the date your new booking is made will apply. We are not responsible for any additional expenses you may incur as a result of your booking being cancelled or changed including, but not limited to, visas, vaccinations, medical expenses, clothing, equipment, testing, quarantine, travel insurance excess or flights.

Change of Tour or Departure Date

You are welcome to change your tour (including any options) and/or departure date, subject to availability, at any time prior to 90 days before the departure date of your booked tour. The following conditions apply:

First change (tour and/or departure): No charge
Second and subsequent changes: $50 per guest per change
The tour pricing applicable at the date of change will apply for all changes

A change of tour and/or departure will take effect from the date we receive notice in writing.

If your booking is changed or transferred for any reason, the booking Terms and Conditions in effect on the date your new booking is made will apply. We are not responsible for any additional expenses you may incur as a result of any changes to your booking including, but not limited to, visas, vaccinations, medical expenses, clothing, equipment, testing, quarantine, credit card fees, travel insurance or flights. We strongly recommend comprehensive travel insurance which covers cancellation and change penalties.

Offers & Discounts

ONE (1) offer or discount can be applied per person, per tour departure, at time of booking only and cannot be retrospectively applied to prior bookings. Discounts and offers cannot be combined unless otherwise stated or agreed to, including, but not limited to, repeat customer discounts, and ongoing and limited-time offers.

Tour Direction

During busy times, we may operate simultaneous departures whereby some tours travel in the opposite direction to the stated itinerary. All reverse tours follow the itinerary backward as closely as possible.

Visas & Entry Requirements

It is each guest’s own responsibility to obtain any visa(s) and/or entry requirement(s) necessary to travel to, or within, the destination in which your tour operates. The Company does not provide advice or assistance relating to any such requirements and we recommend that you consult your airline or travel agent, and/or refer to the Mauritius Passport Control on our website for more information. The Company is not liable for any disruption to tours or any associated costs incurred as a result of you failing to obtain the necessary visa(s) and/or entry requirements.

Travel Insurance

Comprehensive travel insurance is a must to participate in our tours. Your insurance plan should include full medical cover, emergency evacuation and emergency repatriation. You should also ensure you are covered for tour cancellation and have protection for any other issues including, but not limited to, flight cancellations or delays, loss of luggage and personal effects, and theft.

You are required to add your travel insurance information to your waiver by no later than 24 hours prior to departure. If this information is not provided, we reserve the right to cancel your booking and standard cancellation policies will apply.

Participation Agreement

Parties & Application

Between: Paradise Adventours Ltd and its wholly owned subsidiary and its trading entities: Paradise Adventours or Mauritius Adventours, as the case may be, jointly referred to as “the Company”.

And: The Traveller named at the conclusion of this Participation Agreement “the Traveller”

All references in this Participation Agreement to, “we”, “our” and/or “us” should be taken as referring to the Company.

All references in this Participation Agreement to, “I”, “you” and/or “my” should be taken as referring to the Traveler.

Introduction

I have carefully read the terms and conditions stated in these pages. In consideration for the right to participate, I agree as follows:

Statement of Understanding

Although the Company has made reasonable efforts to assure my safety while participating in the tour and activities offered, I understand that there are certain risks, dangers, and hazards that are inherent. These include, but are not limited to, physical and mental fatigue, slips, falls, and collisions, encounters with wild animals, varied terrain, altitude-related illness, changing weather conditions, acts or omissions of the public or other participants, accident, or illness in remote areas without the possibility of immediate evacuation or availability of medical supplies or facilities, and accidents occurring during travel associated with the tour. Encountering these risks, dangers, and hazards could result in physical injuries, death, or damage to personal property. I understand that it is impossible for the Company to list in this agreement every inherent risk, danger, or hazard associated with participating. I understand and appreciate, however, that I may encounter these, and other inherent risks, dangers, and hazards not specifically listed in this agreement at any time. I also understand that the tour may include free time. Any activities not included during such free time are undertaken solely at my own risk and the Company, its guides or any other representatives are not liable or responsible for my actions.

Assumption of risk

I accept and assume all the inherent risks, dangers, and hazards associated with participation, whether known or unknown, including those specifically identified above. I am voluntarily participating with the knowledge of the dangers involved. I therefore release and discharge the Company and its owners, employees, subcontracted activity and service providers, and business partners from liability for bodily injury, death, property damage or theft, and any of the consequences thereof, arising from my participation in the tour. I enter into this release of liability on behalf of myself, and those members of my party who are under 18. I certify that I am the parent or guardian of any such minors.

Provided that nothing in this Statement of Understanding and Assumption of Risks and Release and Indemnity Agreement shall be interpreted as me releasing Paradise Adventours or its subsidiaries from liability for injuries, damage, death, or other loss to participant or others that may occur within the jurisdiction of the Republic of Mauritius and is caused by Paradise Adventours or its subsidiaries’ negligence, gross negligence, recklessness, or intentional conduct, including but not limited to any negligence with respect to Paradise Adventours or its subsidiaries’ judgments and decisions, or failure to take reasonable precautions to ensure it provides defect-free equipment.

The company is not liable for third party suppliers

The Company makes arrangements with activity providers, coach companies, transfer operators, shore excursion operators, and other independent parties (“Third Party Suppliers”) to provide me with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. Although the Company takes all reasonable care in selecting Third Party Suppliers, the Company is unable to control Third Party Suppliers, does not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions. Any services provided by Third Party Suppliers are subject to the terms and conditions imposed by these Third Party Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and agreements that govern the provision of their services. These may limit or exclude liability of the Third Party Supplier. I acknowledge that Third Party Suppliers operate in compliance with the applicable laws and the Company does not warrant that any Third Party Supplier is in compliance with the laws of The Traveller’s country of residence or any other jurisdiction.

The Company is not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of any party other than the Company and its employees. The Company is not liable for the acts or omissions, whether negligent or otherwise, of Third Party Suppliers or any independent contractors.

Transmissible diseases

As a traveller, I am aware of the danger of highly transmissible diseases such as the COVID 19 virus which are or may be transmitted through personal contact. I am further aware that I could be an unwitting carrier of such a disease and might transmit it to others in my vicinity if proper precautions are not taken. I therefore agree to follow all health and safety protocols and policies implemented by the Company, at all times during my travels, including all disease management or control protocols, policies, laws, rules, regulations and mandates enforced by the Company and any local or national jurisdiction that I will travel to. In particular I acknowledge and accept the risk posed to my person and to third parties from travelling to areas where there might be a risk of contracting or being exposed to transmissible diseases, and I waive any claim I may have against the Company and release the Company and its employees, officers, directors, and agents from any and all claims that may vest in myself or my estate which may arise out of my travel with the Company in relation to any such disease, including, but not limited to, my infection or transmission of the disease. In the event that I provide false information to the Company, I waive any claim or defense I may otherwise have related to any harm or damages caused by, related to, or arising out of the provision of such false information, and do agree to indemnify and release the Company, its employees, officers, directors, and agents from any and all claims that may arise out of the same. I do furthermore waive any claim or defense I may otherwise have related to any harm or damages caused by, related to, or arising out of my failure to comply with the health and safety policies, protocols, laws, rules, regulations and mandates enforced by the Company, any local or national government, or any third party vendor in association with the Company, and do agree to indemnify and release the Company, its employees, officers, directors, and agents from any and all claims that may arise out of the same.

Responsibility for conduct

I accept and assume responsibility for my own negligent or reckless conduct while participating. I understand that the Company accepts and assumes responsibility for its own negligent or reckless conduct. I also understand that the Company has advised me to purchase tour insurance. I acknowledge that the Company can cancel my tour at any time, and/or exclude me from any activity(s), at my expense if I do not adhere to the instructions of a guide or any other person engaged by the Company to conduct any aspect of the tour, or if I am behaving in a manner that could affect the health, safety or wellbeing of others on the tour, including the guides and/or tour leaders. I agree that it’s at the complete discretion of my guide(s) to cancel any activity at any moment if there are concerns for the health, safety and wellbeing of the group or any individual. I accept that there will be no refunds for activities, travel, or any itinerary items missed for this reason.

Fitness to participate

I have reviewed the tour itinerary/description and have sought and obtained any further clarification that may have been required to ascertain the physical and mental requirements for completing the tour and I confirm that I meet those requirements, and that I will notify the Company immediately if my situation should change either prior to or at any time during the tour. I also confirm that I have fully disclosed any applicable medical conditions that may affect my ability to safely take part in my tour, by completing the medical section in the online waiver. I also acknowledge that the Company may cancel my tour at any time or exclude me from any activity if it becomes apparent to the Company, any of its guides, or any contractor responsible for providing any aspects of a tour or activity, at any time prior to or during the tour or activity, that I am likely to be unable to complete the tour or activity without undue risk to the health of myself or others, at the complete discretion of the Company. I accept that there will be no refunds for activities, travel, or any itinerary items missed for this reason.

The Company recommends that I consult with a physician before participating.

Alcahol & Drugs

For my own and others’ safety, I agree to adhere to the Company’s rules regarding the consumption of drugs. I agree not to consume or engage in any drug-taking while participating in the tour. The Company recommends that I consult with a physician before participating.

Equipment

The Company may provide me with equipment for my use. The Company checks this equipment before each tour; however, I am responsible for checking the equipment upon receipt, as well as alerting guides of any change in the condition of the equipment that may occur during my use. I understand that I am in exclusive control of any such equipment once the Company provides it to me. I acknowledge that I have read the gear list, I agree to adhere to the recommendations, and I will carry or wear what is suggested by the guides throughout the tour and during any activity.

Consent to First Aid

I provide consent, should the need arise, for my guide to administer first aid to me and any minors travelling with me. I fully release, indemnify, and hold harmless the Company from any and all actions, and any and all claims, for damages whatsoever which may hereafter arise as a result of any first aid, treatment in response to a set of signs or symptoms and/or the administration of any medication in response to a medical, implied consent or emergency situation that involves myself or any minors travelling with me.

Health & Safety

I agree to adhere to the Company’s health and safety measures. I also agree to disclose any pre-existing medical condition and/or physical or mental condition, disability, or injury.

Photographs & Filming

The Company reserves the right to take photographs and/or videos of me during the tour. I agree the Company may use, upon my consent, any such photographs and/or videos for business purposes without payment or other consideration.

Program Changes

The Company strives to maintain the tour as advertised. On occasion, conditions beyond the control of the Company may necessitate changes, modifications, or alterations to the itinerary; the omission or substitution of specific advertised activities. I accept that the Company may make such decisions in its sole discretion and is not responsible or liable for any expenses or losses that may result from those decisions.

Tour Reservation & Details

My payment of the required tour fee and execution of this participation agreement constitutes consent to all the provisions of the booking, any associated information provided including the itinerary and the provisions contained in this agreement. The Company provides no warranty, representation or terms and conditions regarding the tour other than those specifically stated in this agreement. I acknowledge that the Company is the tour operator and that I have no contract or agreement with any other person or Company. I must be at least 18 years of age to make a booking. You agree to provide full, complete and accurate information to the Company

Booking on Behalf of Others

By booking on behalf of other participants, I am deemed to be the designated contact person for every participant included on that booking. This means that I am responsible for making all payments due in connection with your Tour booking, notifying the Company or your travel agent if any changes or cancellations are required and keeping your party informed.

By booking on behalf of another person or persons, I represent and warrant that I have obtained all required consents. I am responsible for verifying that any information you provide on behalf of another participant is complete and accurate and the Company will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

Prices, Surcharges, & taxes

The Company will not increase the price of your tour after you have paid in full. Tours are priced and advertised inclusive of applicable taxes

From time-to-time the Company may offer reduced pricing on certain products or services. Reduced pricing applies only to new bookings.

After a confirmation invoice has been issued by the Company, the Company reserves the right to impose surcharges on any products or services booked for reasons arising from transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable products or services. Upon learning of the necessity to impose a surcharge in accordance with this section the Company will provide notice to me as soon as reasonably possible.Where the increase in price is greater than 10% of the original price of the applicable products or services (excluding add-ons, insurance and taxes), you may choose to either:(a) cancel the applicable booking without incurring any penalty; or(b) accept the change of price. You must notify the Company of your choice within 14 days of receipt of notice of the increase or you will be deemed to have accepted the price change and will be liable for payment of the increase.

Optional Extras

“Optional Extras” refers to any activity, transportation, meal, product or service not expressly included in the Company or price of the Tour and which does not form part of the Tour. I agree that any assistance given by the Company’s representative(s) in arranging, selecting, or booking, any Optional Extras is purely at my request and the Company makes no warranties and expressly disclaims any liability whatsoever arising from participation in Optional Extras or any information provided by any representative regarding any Optional Extras. I release the Company from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to or arising from participation in or booking of Optional Extras.

I acknowledge and agree that any liability for loss, damages, death, personal injury, illness, emotional distress, mental suffering or psychological injury or loss of or damage to property associated with Optional Extras is the sole responsibility of the third party providing that service or activity.

Special Requirements

Any special requirements must be disclosed to the Company at the time of booking. The Company will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to the Company at the time of booking but the Company cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between me and the Company and the Company is not liable for any failure to accommodate or fulfil such requests.

Age Requirements

Anyone under the age of 18 on the date of first travel is considered to be a minor. Minors must always be accompanied by an adult.

All bookings with a minor are subject to review and approval by the Company. If the consent of a parent, guardian or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents, documentation and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions. The Company will not be responsible for any fees, damages, or losses incurred as a result of any failure to secure necessary consents, permits, and approvals.

Each adult on a booking with a minor or minor(s) is jointly and severally responsible for the behavior, wellbeing, supervision and monitoring of such minor(s), and jointly and severally accepts these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability. The Company does not provide care services for minors and expressly disclaims any responsibility for chaperoning or controlling any minor(s).

Governing Law

This Agreement shall be governed, construed and enforced in all respects in accordance with the laws of the Republic of Mauritius.

Privacy Policy

The Company must collect your personal information to deliver the Tour and any products or services booked. The Company collects, uses and discloses only that information reasonably required to enable the Company and its Third Party Suppliers to provide the particular Tour, products and/or services that you have requested as described in the Tour Operator’s Privacy Policy, which can be accessed any time at http://www.gadventures.com/terms-conditions/privacy/ and is expressly incorporated into these Terms. By submitting any personal information to the Company, I indicate your acceptance of the Company’s Privacy Policy.